Wholesale Rate Plan Pricing Terms
This Wholesale Rate Plan Pricing Agreement ("Agreement") is an addendum to the General Terms and Conditions, referred to herein as "Terms", established by Simbase Inc. ("Simbase"). By subscribing to Wholesale Rate Plan Pricing, the subscriber ("Subscriber") agrees to be bound by the terms of this Agreement, which supplement and, where specified, supersede the Terms.
1. Description of Wholesale Rate Plan Pricing
1.1 Subscription Benefits
Wholesale Rate Plan Pricing provides Subscribers with discounted data rates on Simbase's standard rate plans. Once subscribed, all usage is billed according to these reduced rates as displayed in the dashboard or on the website.
Wholesale Rate Plan Pricing focuses exclusively on pricing benefits. It does not include priority support, dedicated customer success, or any operational service enhancements. Subscribers continue to receive the same standard support level as non-subscribers.
1.2 Eligibility
Wholesale Rate Plan Pricing is accessible to all Simbase customers. Subscription to Wholesale Rate Plan Pricing supersedes any prior agreements regarding pricing, including self-service rates, custom deals, or negotiated discounts, except as explicitly stipulated in designated exceptions communicated by Simbase.
2. Fees and Payments
2.1 Monthly Fee
The Wholesale Rate Plan Pricing subscription fee is a flat monthly amount depending on the Subscriber's currency. Any adjustments to this fee will be communicated to Subscribers in advance.
2.2 Billing Method
The monthly fee will be automatically deducted from the Subscriber's pre-funded account balance. This is the same balance used for data usage charges. Subscribers are responsible for ensuring that sufficient funds are available in their account to cover these fees at the time of activation and each subsequent renewal.
2.3 Billing Cycle and Timing
Activation: The Wholesale Rate Plan is activated immediately upon subscription. The full monthly fee is charged instantly at activation, and discounted rates apply right away.
Renewal Cycle: The subscription renews one calendar month later, on the same day of the month as the original activation. For example, if a Subscriber activates on February 15th, the fee is deducted immediately, and the next renewal is charged on March 15th. Billing follows this rolling monthly cycle based on the activation date.
This approach ensures predictable billing without pro-rated or partial charges.
3. Opt-In and Opt-Out Procedures
3.1 Starting the Subscription
Subscribing to Wholesale Rate Plan Pricing is available on the platform in the Add-ons tab for users with Admin or Finance roles. By granting accounts these roles, the Subscriber acknowledges and approves that these users have the authority to subscribe to additional services, including Wholesale Rate Plan Pricing.
3.2 Cancellation Process
Canceling the subscription is available on the platform for users with Admin or Finance roles. By granting accounts these roles, the Subscriber acknowledges and approves that these users have the authority to cancel the subscription.
No Commitment: Wholesale Rate Plan Pricing has no long-term commitment. Subscribers may cancel the subscription at any time. To avoid being charged for the next month, the subscription must be canceled before the next renewal date.
Effect of Cancellation: Once canceled, the Wholesale Rate Plan stops at the end of the current billing period. Discounted rates no longer apply, and pricing automatically reverts to standard rates.
4. Managing the Subscription
Only users with Admin or Finance roles can manage the Wholesale Rate Plan subscription. These roles can activate the subscription, cancel the subscription, and manage billing-related settings. This design ensures that anyone who has access to billing or account-wide settings also has the authority to start or end subscriptions.
5. Modifications to Service
5.1 Service Changes
Simbase reserves the right to modify the terms of Wholesale Rate Plan Pricing at any time. Such modifications may include, but are not limited to, changes to the discounted rates, changes to which countries or networks are included, and changes to the structure of the plan itself. Simbase is committed to maintaining or enhancing the overall service quality whenever feasible.
Notification of Changes: Simbase strives to always inform Subscribers of any changes at least two weeks in advance. Subscribers will be notified via email and/or in-platform notifications prior to the implementation of such changes.
Cancellation Rights: Subscribers retain the right to cancel their subscription at any time. If a Subscriber does not accept the notified changes, they may cancel their subscription effective from the date the modification starts. Any charges up to that date remain due, but Subscribers are not forced to continue once the terms have changed.
6. Negative Balance and Suspension
6.1 Simbase's Rights
If a Subscriber's account balance remains negative for more than seven (7) days, Simbase retains the right to suspend or terminate the Wholesale Rate Plan Pricing subscription.
Continued Charges: A negative balance does not pause the monthly fee. The subscription continues to incur fees even while the account balance is negative. These fees, along with any other outstanding charges, must be settled when the account returns to a positive balance.
Non-Automatic Suspension: The subscription is not automatically paused when the account balance is negative. It is the Subscriber's responsibility to manage their account balance and ensure timely payments to avoid disruption in service.
Subscribers remain responsible for maintaining their balance throughout their subscription period.
7. Legal and Compliance
7.1 Governing Law
The terms and conditions of the Wholesale Rate Plan Pricing subscription are governed by the same laws as those specified in the General Terms and Conditions of Simbase Inc..
7.2 Dispute Resolution
Disputes arising specifically from the Wholesale Rate Plan Pricing subscription will be handled in accordance with the dispute resolution procedures outlined in the General Terms and Conditions.
7.3 Integration with General Terms
These Wholesale Rate Plan Pricing subscription terms are intended to supplement the existing General Terms and Conditions of Simbase Inc.. In the event of any conflict between these subscription terms and the General Terms and Conditions, the General Terms and Conditions will prevail.
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IN WITNESS WHEREOF, the Subscriber acknowledges and agrees to the terms set forth herein upon subscribing to Wholesale Rate Plan Pricing. This Agreement becomes effective upon the Subscriber's acceptance of these terms.
